Privacy Policy

Your Privacy:

Website is owned by BOT-MATE AI PTY LTD, protects the privacy of our customers and website visitors. We use your information to improve our services and strictly follow the Australian Privacy Principles. Please review our privacy policy below.

Information we collect:

When you visit our website or use our services, we may collect your name, company name, email, phone number, survey responses, support queries, blog comments, and social media handles (collectively "Personal Data"). Our services are not intended for anyone under 18. We do not knowingly collect information from minors and will promptly delete any such data. Parents who believe their child has shared information with us should contact us immediately. You can review, update, or delete your Personal Data through your account or by contacting us directly.

How We Use Your Information:

We use your personal information to deliver services, provide support, send updates and offers, share relevant content, measure satisfaction, fix problems, and personalize your website experience. We also use aggregated, anonymous data to improve our services, manage our website, create reports, advertise our products, and understand customer needs. Any information you make public (like blog comments or testimonials) can be seen by others and may remain visible even after removal through cached pages or copies.

Financial Information

When you make a payment for our services, we collect financial information. This information is processed securely through Stripe, our payment processor.

Cookies and Tracking:

Cookies are small files that help us tailor our website to your preferences and analyze traffic. They don't access your personal information. You can disable cookies in your browser settings, but this may limit website functionality. We use cookies to analyze website traffic, enable social media features, and improve your experience. Cookies and pixels may also show you relevant ads through services like Google Ads and Facebook, which may appear on our site or others you visit.

Sharing your information with third parties:

We do not sell your Personal Data. We only share it with third parties when legally required, for services you've purchased, payment processing, or to protect our legal rights. Any third parties we work with must agree to our privacy standards and can only use your information for the specific purpose it was shared, as outlined in our contracts with them.

Disclosure of your information:

We may disclose your Personal Data when legally required (such as court orders, subpoenas, or law enforcement requests) or to protect the rights, property, or safety of ABC, our customers, or others. In the event of a business transfer (merger, sale, etc.), customer information may be transferred to the new owner under confidentiality agreements. We only disclose information in good faith when legally required or necessary for protection.

Links to other websites:

Our website may link to other sites for your convenience. We don't endorse these external websites and aren't responsible for their privacy practices. When you leave our site, we encourage you to read each website's privacy policy. This privacy policy applies only to our website.

Change in privacy policy:

We may update this privacy policy at any time. Changes take effect immediately when posted on our website. Please check back periodically for updates.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@botmate.io

Last Updated: June 2025